Welcome to pinkjewelgift.com !

We are dedicated to providing you with high-quality jewelry and ensuring a positive shopping experience. Please carefully review the details of our returns and exchanges policy.

1. Overview of Return and Exchange Policy

The pinkjewelgift.com  offers a flexible return and exchange policy to ensure your satisfaction with your jewelry purchase. We understand that situations may arise during the shopping process, so we have established a clear policy to better serve you.

2. Return Conditions

To be eligible for a return, please note the following:

• Items should be in original, unused condition, free of damage, scratches, or defects.
• Items should have original tags, packaging, and accessories.
• Apply for a return within 14 days of purchase.
• Some products may not support returns due to their nature; please check the product page for specific information.

3. Return Process

If you decide to return a product, please follow these steps:

1. Select the order in your shopping account and request a return.
2. Complete and submit the return request form, ensuring accurate contact and order information.
3. Our customer service team will review your return request promptly and provide further guidance.
4. Once approved, we will provide a return address and detailed instructions. Shipping costs will be borne by you. We recommend using a trackable postage service for safe delivery.

4. Refund Processing

Refunds will be processed once the returned item is received and confirmed. Refunds will be made using the original payment method and may take some time to reflect on your account. Note that the refund amount excludes original shipping charges.

5. Damaged or Missing Goods

If you receive a damaged or lost item, contact our customer service team ([email protected]) immediately. We will address the issue promptly.

6. Return Postage

Unless there is a quality issue, you are responsible for return postage. In cases of quality issues, we will cover return shipping costs.

7. Items Not Returnable

Some items may not be returnable due to their nature. Clear instructions will be provided on the product pages. Please read the relevant information before purchasing.

8. Changes to Return Policy

pinkjewelgift.com  reserves the right to modify the return and exchange policy. Any changes will be posted on the website and take effect. Regularly check our policy for the latest updates.

By shopping with us, you indicate that you have read, understood, and agree to abide by the above return and exchange policy. We are dedicated to providing an excellent shopping experience. If you have questions, feel free to contact [email protected].

Happy Shopping!